Rohan Kapadia
Ex-platform architect. Still reviews the architecture decision record on every engagement over $200k.
ProTechZen started in 2016 with four engineers, one rented desk and a stubborn opinion: most software fails on communication, not on code. Nine years later we are 180 people across three continents, and the opinion has not changed.
We began by rescuing projects other agencies had abandoned. That work taught us what actually goes wrong: unclear ownership, invisible progress and architecture decided by whoever shouted loudest.
So we designed the opposite. Small senior squads. A demo every Friday. One board everyone can read. Architecture decisions written down with their trade-offs. It is unglamorous, and it is why clients stay an average of twelve years.
Work with usA schedule risk raised in week two is a conversation. Raised in week ten it is a crisis. We choose the conversation.
Opinions are cheap and demos are not. When the team disagrees, we build the smallest version and look at it.
Every engagement ends with documentation, runbooks and a team trained to operate what we built.
Innovate on the product. Use proven, well-understood technology for everything holding it up.
Velocity is not a result. We agree on business metrics up front and report against them, good or bad.
Code review, testing and refactoring time are not negotiable line items. They are why version nine still ships fast.
No account managers between you and the team. Our leads join the first call and stay through the last release.
Ex-platform architect. Still reviews the architecture decision record on every engagement over $200k.
Distributed systems and payments. Wrote our incident-response playbook after living through the alternative.
Applied ML for regulated industries. Believes an evaluation suite is worth more than a clever prompt.
Design systems at scale. Measures success by how rarely designers are asked to redraw a button.
Tests, reviews, documentation, incident postmortems. If that sounds like your kind of craft, we should talk — remote-friendly across all three studios.